브루클린 FAQ(자주 묻는 질문)

252 Schermerhorn St, Brooklyn, NY 11217로 오세요.

Offsite parking is available at IPark located at 255 Schermerhorn St. Brooklyn, NY 11217. It is a $34 overnight rate; $40 overnight rate for oversized vehicles – paid directly at the lot. Find more parking options here.

만 21세 이상만 객실을 예약할 수 있습니다.

보안상의 이유로 체크인 시 사진이 부착된 정부 또는 주 정부가 발행한 유효한 신분증과 신용카드를 제시하셔야 합니다.

체크인은 오후 3시 이후에 가능합니다. 그보다 일찍 도착하시면 객실이 준비될 때까지 호텔을 둘러보거나 시내를 산책하실 수 있도록 가방을 맡아 드릴 수 있습니다. 산책을 원하시면 둘러보기 좋은 길을 안내해 드립니다.

체크아웃 시간은 정오입니다. 체크아웃 당일 오후 12시까지 결제를 확인하세요. 조금 늦게 체크아웃을 하고자 하시는 경우 최대한 편의를 생각해 드리며, 프런트에 몇 시간 정도 짐을 맡아드릴 수도 있습니다.

물론입니다. 원하는 시간에 가져가실 수 있도록 프런트에서 보관해 드립니다.

네, 모든 공용 공간과 객실에서 무료 Wi-Fi를 이용하실 수 있습니다.

체중 약 9kg(20파운드) 미만인 반려동물 1마리당 1일에 25달러가 부과됩니다. 여기에서 반려동물이란 개를 의미하지만, 우리가 잘 알지 못하거나 몸집이 더 큰 다른 종류의 반려동물에 대해서도 문의하시면 투숙하실 수 있도록 최대한 도움을 드리겠습니다. 체크인 시 반려동물 면책 양식에 서명하셔야 합니다.

물론입니다. 주소는 다음과 같습니다:

(투숙객 이름)

c/o: Security Department
252 Schermerhorn St.
Brooklyn, NY 11217

If your package arrives before you do, we’ll hold it for you at the security booth for up to five days until you arrive free of charge — they have to be 20″ x 20″ or smaller. If you need to send something bigger, have it held for longer or have multiple packages, we can store them for you for $10 per package per day.

Ace Hotel 전용 Pendleton 담요, 빈티지 레코드판, Ace Hotel 전용 wings+horns 후드 가운 등을 객실에서 바로 구매하실 수 있습니다. 돌아갈 때 그냥 가지고 가시면 구매가 되고, 비용은 체크아웃 후 청구됩니다.

We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace New York, Palm Springs, Sydney, Seattle, Athens, Toronto, Brooklyn or Kyoto, you can find souvenirs you forgot to buy when you were there.

We also have luxuries and necessities, gift certificates and good stuff — like Firsthand bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.

No. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a $350 smoking fee to your card, plus taxes. Go outside, meet a stranger.

객실당 최대 투숙 가능 인원은 2명입니다(단, 더블 객실의 경우 최대 4명).유아용 침대는 잔여 수량이 있는 경우 무료로 제공됩니다. 간이 침대는 제공되지 않습니다.

여기에서 개인 정보 취급 방침의 전문을 확인하세요.

Yes. Designed with our friends at Yeah, I Work Out athletic apparel, the gym is on the 3rd floor and open to you around the clock — your room key gets you in.

수정 및 취소 조항은 예약하신 요금제에 따라 다릅니다. 예약할 때 예약 정책을 참조하세요. 해당 내용은 예약 및 예약 확인 시 확인할 수 있습니다.

예약 관리

유효한 신용 카드를 통해 예약을 보장합니다. 체크인하실 때 결제 정보를 확인을 요청합니다.

환불 가능한 예약의 경우, 프런트 데스크에 도착하기 전 또는 취소하는 경우에는 요금이 청구되지 않습니다. 환불 불가 예약의 경우 예약 시 예약금 전액이 카드로 청구됩니다.

확인 번호, 투숙 날짜, 객실 유형, 투숙 인원, 확인된 요금 등 모든 예약 세부 정보가 담긴 이메일을 보내 드립니다.

물론입니다. 가능한 한 빨리(가급적 24시간 전에) 알려주시기 바랍니다. 그렇지 않으면 조기 취소 수수료가 부과될 수 있습니다.

There is an additional destination fee of $40/night (plus tax). It includes access to our 24-hour fitness center, guest-room exclusive super WiFi with TV casting, complimentary domestic and international phone calls, 15% off Ace Retail Shop, and complimentary pet beds and amenities for guests with pets.

Your credit card will be authorized at check-in for room + taxes + $200 for any incidentals. Any unused funds will be released by the hotel immediately at check-out.

All rooms are equipped with Firsthand shampoo, conditioner, and body wash, a flat-screen TV, radio with input, Pearl+ soap, hairdryer, fully stocked minibar, the best bathrobe, iron, and an in-room safe.

Ace Hotel Brooklyn에는 미디엄, 더블, 스위트 객실 등 ADA를 준수하는 객실이 많습니다. 이러한 객실 중 하나를 예약하려면 예약 팀에 전화하거나 웹 사이트를 사용하세요.

Ace Hotel Brooklyn features multiple dining and drinking options. Our main restaurant and bar serve breakfast, lunch, and dinner with a focus on locally-sourced ingredients. We also host Koju, an intimate omakase restaurant offering an authentic Japanese dining experience. Whether you’re looking for a casual bite or an elevated culinary experience, you’ll find it here.

Koju is our exclusive omakase restaurant offering an intimate, chef-curated Japanese dining experience. This counter-seating restaurant provides guests with a front-row view of masterful preparation and presentation. Reservations are highly recommended as seating is limited. Contact the front desk for booking information and seasonal menu details.

Yes! Blackseed Bagels is located right in our building. They serve Montreal-style bagels that are hand-rolled, boiled in honey water, and baked in a wood-fired oven. It’s the perfect spot for a quick breakfast or to grab bagels to go. Open early for your convenience.

Our main restaurant and bar hours vary by day.
Sunday-Wednesday:
Breakfast | 7:30am-11:30am
Dinner | 5:30pm-9:30pm

Thursday-Saturday:
Breakfast | 7:30am-11:30am
Dinner | 5:30pm-9:45pm

Bar hours extend later into the evening. Koju omakase operates on a reservation-only basis with evening seatings.

예, 개인적인 행사, 결혼식, 쇼, 콘퍼런스, 심포지엄을 위한 공간을 빌려 드립니다. 여기에서 문의하세요.

We offer versatile event spaces perfect for corporate meetings, conferences, weddings, private dinners, and creative gatherings. Our spaces range from intimate meeting rooms to larger venues that can accommodate symposiums and celebrations. Each space features modern A/V capabilities, natural light, and our signature design aesthetic. Contact our events team for capacity details, floor plans, and availability.

경우에 따라 가능합니다. 이 양식을 작성하시면 담당자가 곧 연락을 드립니다.

Yes.

Sunday – Wednesday:
Breakfast | 7:30am – 11:30am
Dinner | 5:30pm – 9:30pm

Thursday – Saturday:
Breakfast | 7:30am – 11:30am
Dinner | 5:30pm – 9:45pm

We’re located in Downtown Brooklyn at 252 Schermerhorn Street, in the heart of Boerum Hill. This vibrant neighborhood offers tree-lined streets, historic brownstones, excellent restaurants, independent shops, and easy access to Brooklyn’s best cultural attractions. You’re walking distance to Brooklyn Academy of Music (BAM), Barclays Center, and Fort Greene Park.

We’re incredibly close to Manhattan—just one subway stop away. The Borough Hall, Hoyt-Schermerhorn, and Jay Street-MetroTech subway stations are all within a 5-10 minute walk, giving you access to multiple train lines (A, C, F, G, R, 2, 3, 4, 5). You can reach Lower Manhattan in under 10 minutes, Midtown in 20-25 minutes. It’s also a quick Uber/taxi ride over the Brooklyn Bridge.

You’re in one of Brooklyn’s most dynamic neighborhoods. Within walking distance: Brooklyn Academy of Music (BAM), Barclays Center, Brooklyn Heights Promenade, Fort Greene Park, Brooklyn Flea (seasonal), dozens of restaurants and bars on Smith Street and Court Street, DeKalb Market Hall, and the historic brownstones of Brooklyn Heights and Cobble Hill. Manhattan is just across the river.

Yes! Finer Sounds is right next door to Ace Hotel Brooklyn. This independent record shop features a carefully curated vinyl selection, CDs, and music memorabilia. It’s a must-visit for music lovers and a perfect spot to browse before or after your stay.

Ace Hotel Brooklyn blends industrial-chic design with Brooklyn authenticity. Housed in a historic building with exposed brick and soaring ceilings, we offer a creative, community-focused atmosphere. Our partnerships with local businesses like Blackseed Bagels and Finer Sounds, plus our restaurant and Koju omakase, create a true Brooklyn experience. We’re a hub for culture, music, food, and design—not just a place to sleep.

Yes! We regularly host live music, DJ sets, art exhibitions, talks, and community events. Our spaces have become gathering spots for Brooklyn’s creative community. Check our events calendar or ask the front desk about what’s happening during your stay.