시드니 FAQ(자주 묻는 질문)

호텔 소재지는 47 – 53 Wentworth Ave, Sydney, NSW 2000, Australia입니다.

We don’t have onsite parking, however we do recommend a parking garage in the area. This is Secure Parking – Goulburn Street Car Park, and Ace Hotel guests are offered a special rate of $50 per 24-hour period at this garage.

To secure the Ace rate, take an entry coupon from the garage, bring it to the front desk and the team will be able to help with payment and validation. Bookings are not possible through the hotel, and bookings made directly with the garage will not be eligible for the special Ace negotiated rate. If you are staying over on a Saturday, it’s worth noting Secure Parking offers a weekend rate of $14 per day which may be paid directly at the garage.

Secure Parking – Goulburn Street Car Park is located at 101 Goulburn Street. The maximum clearance is 1.95m (6’4″). Though Goulburn Street is a two-way street, entry to the garage may only be gained by turning left from the west-bound lanes.

만 18세 이상만 객실을 예약할 수 있습니다.

보안상의 이유로 체크인 시 사진이 부착된 정부 또는 주 정부가 발행한 유효한 신분증과 신용카드를 제시하셔야 합니다.

체크인은 오후 3시 이후에 가능합니다. 그보다 일찍 도착하시면 객실이 준비될 때까지 호텔을 둘러보거나 시내를 산책하실 수 있도록 가방을 맡아 드릴 수 있습니다. 산책을 원하시면 둘러보기 좋은 길을 안내해 드립니다.

체크아웃 시간은 오후 12시입니다. 체크아웃 시간 이후에 시간이 좀 더 필요하신 경우 최선을 다해 편의를 맞춰 드릴 것이며, 프런트에서 몇 시간 정도 짐을 보관해 드릴 수도 있습니다.

물론입니다. 원하는 시간에 가져가실 수 있도록 프런트에서 보관해 드립니다.

네, 모든 공용 공간과 객실에서 무료 Wi-Fi를 이용하실 수 있습니다.

Ace Hotel 전용 Pendleton 담요, 빈티지 레코드판, Ace Hotel 전용 wings+horns 후드 가운 등을 객실에서 바로 구매하실 수 있습니다. 돌아갈 때 그냥 가지고 가시면 구매가 되고, 비용은 체크아웃 후 청구됩니다.

Ace 제작품, 합작품 및 당사가 엄선한 기타 제품을 구매할 수 있는 온라인 숍도 있습니다. Ace New Orleans, New Orleans, New York, Palm Springs, Los Angeles, Seattle, Portland, Kyoto를 방문했을 때 구매하지 못했던 기념품을 만나 보세요.

We also have luxuries and necessities, gift certificates and good stuff — like Firsthand bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.

아니요. 모든 객실은 금연 구역입니다. 호텔 안에서 담배에 불을 붙이거나 전자 담배를 피우면 $500 AUD(스위트룸의 경우 $1000 AUD)이 카드로 청구됩니다(세금 별도). 밖에 나가서 새로운 사람을 만나 보세요.

여기에서 개인 정보 취급 방침의 전문을 확인하세요.

객실당 최대 2마리의 반려동물을 동반할 수 있으며, 숙박 및 반려동물당 $120 AUD(세금 포함)의 요금이 부과됩니다. 여기에서 '반려동물'이란 '개'를 의미하지만, 희귀하거나 몸집이 큰 동물들도 객실 이용이 가능하며 편리한 이용을 위해 최선을 다하겠습니다.

Yes. Our well-equipped gym is located on the first floor. Bring your room key for access.

수정 및 취소 조항은 예약하신 요금제에 따라 다릅니다. 예약할 때 예약 정책을 참조하세요. 해당 내용은 예약 및 예약 확인 시 확인할 수 있습니다.

예약 관리

유효한 신용 카드를 통해 예약을 보장합니다. 체크인하실 때 결제 정보를 확인을 요청합니다.

환불 가능한 예약의 경우, 프런트 데스크에 도착하기 전 또는 취소하는 경우에는 요금이 청구되지 않습니다. 환불 불가 예약의 경우 예약 시 예약금 전액이 카드로 청구됩니다.

확인 번호, 투숙 날짜, 객실 유형, 투숙 인원, 확인된 요금 등 모든 예약 세부 정보가 담긴 이메일을 보내 드립니다.

물론입니다. 가능한 한 빨리(가급적 24시간 전에) 알려주시기 바랍니다. 그렇지 않으면 조기 취소 수수료가 부과될 수 있습니다.

Ace Hotel Sydney에는 DDA를 준수하는 객실이 많습니다. 이러한 객실 중 하나를 예약하려면 예약 팀에 전화하거나 웹 사이트를 사용하세요.

Ace Hotel Sydney features multiple award-winning dining and drinking options across 18 floors. Kiln, our rooftop restaurant on the 18th floor, offers modern Australian cuisine with stunning panoramic views. LOAM is our all-day dining restaurant on the lobby level, serving breakfast through dinner with a plant-forward seasonal menu. The Lobby Bar offers craft cocktails and small plates in a vibrant communal setting. Good Chemistry is our laneway café on Foy Lane, perfect for coffee, pastries, and light bites throughout the day.

Kiln is our award-winning rooftop restaurant located on the 18th floor, led by Chef-Partner Beau Clugston. The restaurant features a retractable roof, wood-fired oven, and panoramic views across Sydney’s skyline. The cuisine blends Australia’s unique seasonal ingredients with Scandinavian culinary philosophy, incorporating influences from Italy, Japan, and Southeast Asia. Chef Beau, a local from coastal NSW, creates dishes that celebrate regional produce, meats, and seafood. The 108-seat space includes an open kitchen, intimate chef’s table seating, and both indoor and outdoor areas—perfect for sunset dining.

LOAM is our all-day dining restaurant on the lobby level, helmed by Executive Chef Heidi Flanagan. The menu is plant-forward and driven by produce from independent Australian farmers and producers. Expect seasonal dishes like charred octopus, portobello mushroom tonkatsu burgers, and brined-and-roasted Mandalong Valley chicken. LOAM serves breakfast, lunch, and dinner in a welcoming 65-seat space that’s equally popular with hotel guests and Sydney locals. The name reflects our connection to earth and essential elements.

The Lobby Bar is the beating heart of Ace Hotel Sydney, offering craft cocktails, wines by the glass, local beers, and shareable small plates. Mike Bennie of P&V Wine + Liquor Merchants curated the drinks menu, featuring minimal-intervention wines and cocktails infused with native Australian ingredients. The lobby transforms throughout the day—freelancers work in the afternoon, and the space fills with locals and travelers during evening cocktail hour. Live music and DJ sets add to the vibrant atmosphere (ending around 10pm).

Good Chemistry is our airy laneway café located on Foy Lane with ample seating that opens directly onto the street. The name pays tribute to the building’s history as the former factory and distribution center of Washington H. Soul Pattinson Chemists. Good Chemistry serves an all-day menu of pastries, salads, toasties, and light bites, along with Mecca Coffee and Tea Craft teas, plus wine and beer. It’s the perfect spot for a quick breakfast, afternoon coffee, or casual catch-up.

Restaurant and bar hours vary by venue. Kiln is currently open Tuesday through Saturday from 5:30pm. LOAM serves breakfast, lunch, and dinner daily. Good Chemistry is open throughout the day. The Lobby Bar operates from morning through late evening. Please check our website or contact the front desk for current operating hours.

Mike Bennie, co-owner of P&V Wine + Liquor Merchants, has curated the entire drinks program across the hotel. Mike has shaped Sydney and Australia’s dynamic drinks scene, bringing his expertise in minimal-intervention wines, craft cocktails with native ingredients, and thoughtful beverage pairings to every venue from Kiln to The Lobby Bar.

Book a table at Kiln

Book a table at LOAM

Yes. We rent out our spaces for private events, weddings, shows, conferences and more. Contact us for details about our different event spaces.

We offer versatile event spaces perfect for corporate meetings, conferences, intimate weddings, private dinners, and cultural gatherings. Our spaces blend the historic character of the 1916 Tyne House building with contemporary design, featuring modern A/V capabilities and natural light. The dramatic 18-storey setting and unique architectural details create memorable experiences for any occasion. Contact our events team for capacity details, floor plans, and availability.

We’re located on the cusp of Surry Hills and Sydney’s CBD at 47-53 Wentworth Avenue. Surry Hills is one of Sydney’s most vibrant neighborhoods, known for its tree-lined streets, independent cafes, award-winning restaurants, boutique shops, and thriving arts scene. This location gives you the best of both worlds—the energy of Sydney’s Central Business District and the character of one of the city’s coolest inner-city neighborhoods.

Ace Hotel Sydney is built on the site of Tyne House, a historic brick factory constructed in 1916 and considered one of the first ceramic kilns in Australia. The building later served as the factory and distribution center for Washington H. Soul Pattinson Chemists. Melbourne-based Flack Studio transformed the entire 18-storey building, preserving the historic façade while creating contemporary interiors inspired by the colors of the Australian desert. You’ll see this heritage reflected in details like the ochre-red marble staircase and throughout our design.

You’re in an ideal location to explore Sydney. Within walking distance: Central Station (8 minutes), Hyde Park, the Australian Museum, Chinatown, dozens of Surry Hills’ best restaurants and bars along Crown Street and Bourke Street, independent shops, and galleries. The Sydney Opera House is about 2.5km away, Darling Harbour is nearby, and Bondi Beach is a short drive or bus ride. The neighborhood around you buzzes with cafes like Single O, restaurants like Nomad and Chin Chin, and wine bars like Poly.

We’re centrally positioned with easy access to Sydney’s highlights. Sydney Opera House is about 6km (15-20 minutes by taxi/Uber), Bondi Beach is about 8km (20-25 minutes), Darling Harbour is 2km (15-minute walk), and Hyde Park Barracks Museum is just 0.7 miles away. Central Station is an 8-minute walk, connecting you to trains throughout Sydney and beyond. You’re also close to the airport—Sydney Kingsford Smith Airport is about 8km (15-20 minutes by taxi).

Central Station is just an 8-minute walk, giving you access to trains, light rail, and buses throughout Sydney. We also offer complimentary bicycles for hotel guests—Sydney has excellent cycling routes, especially along the harbor and through parks. Taxis and rideshares are readily available. For exploring Surry Hills and the CBD, walking is ideal—many of the area’s best cafes, restaurants, and shops are within a 10-15 minute stroll.

Absolutely! Surry Hills is consistently rated as one of Sydney’s best neighborhoods. It’s known for its creative community, excellent dining scene (from casual cafes to award-winning restaurants), independent boutiques, street art, and village atmosphere. The neighborhood attracts locals and visitors alike for its authenticity and walkability. You’ll find a mix of historic terrace houses, modern developments, and cultural venues—all while being steps from Sydney’s CBD.

Ace Hotel Sydney is the brand’s first Southern Hemisphere location, bringing Seattle’s creative hospitality ethos to Australia. We’ve transformed a historic 1916 brick factory into a contemporary 18-storey cultural hub that honors Australian craft, art, and design. Every room features a guitar, vinyl collection with turntable, and custom robes by Australian brand Deiji Studios. Our public spaces showcase works by Aboriginal artists including Tony Albert, alongside pieces by Ramesh Mario Nithiyendran and Nadia Hernández. We’re not just a hotel—we’re a gathering place for Sydney’s creative community, with award-winning restaurants, live music, art installations, and a lobby that’s as popular with locals as it is with guests.

Yes, Australian creativity is woven throughout the hotel. Flack Studio, one of Melbourne’s most acclaimed design firms, created the interiors using colors inspired by the Australian desert. We feature prominent works by Aboriginal artists like Tony Albert in our public spaces. Australian brand Deiji Studios designed our custom robes. Local makers and artisans are represented in our retail offerings. Mike Bennie, a key figure in Australia’s drinks scene, curated our beverage program. We’re committed to celebrating and supporting Australian talent.

Yes! We regularly host live music, DJ sets, art exhibitions, talks, and community events. The Lobby Bar becomes a vibrant gathering space in the evenings with regular programming that ends around 10pm (the solid building structure ensures minimal sound transmission to rooms). Our spaces have become meeting points for Sydney’s creative community—from freelancers working during the day to locals enjoying evening cocktails. Check our events calendar or ask the front desk about what’s happening during your stay.

We’re all about community, creativity, and connection. The hotel attracts a mix of international travelers, local creatives, business professionals, and neighborhood regulars. You’ll find people working on laptops in the lobby during the day, friends gathering for drinks at sunset on the rooftop, and music lovers browsing vinyl in guest rooms. We’ve created spaces that encourage interaction and serendipity while still offering comfort and privacy. It’s sophisticated but never stuffy, design-forward but always welcoming.